any2.video
~/library / support-license-activation-behind-proxy

Support: fix “license activation failed” behind a proxy

▶ 2:48 recording in progress

$ cat guide.md

  1. Confirm the symptom: Settings → License → Activate returns error 0x80070005 within two seconds.
  2. The agent runs as a service and does not read the logged-in user's proxy settings.
  3. Edit agent.conf (Windows: ProgramData\Vendor\agent.conf; Linux: /etc/vendor/agent.conf) and add proxy_url = http://proxy:3128.
  4. Restart the agent service. Activate again.
  5. Verify: License page shows Active with an expiry date, and the server console lists the device.

$ cat troubleshooting.log — what failed before the verified run

✖ attempt 1 Setting the Windows system proxy did not help; activation still failed.
→ fix The service account has its own (empty) proxy context. The agent.conf setting is the only one the service reads.
[00:00] operator clean vm behind squid proxy, no direct egress
[00:35] operator activate → error 0x80070005 reproduced
[01:10] retry attempt 1 — system proxy set, still fails (service ignores user proxy)
[01:50] operator set proxy in agent.conf, restart service
[02:48] ✓ verified license status: active, expiry shown